Terms and Conditions: Pre-paid Special Event Bookings at Serengeti Cafe

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Select special events held by Serengeti Cafe require pre-payment of the full amount to secure your booking.

 

Payment options

Payment can be made by credit card or debit card through our online booking system on our website only. Please note that any drinks or additional items purchased during the event can be paid for at the appropriate visitor pricing at the venue.

 

Confirmation of bookings

Once payment has been taken you will receive a confirmation email containing all reservation details.

 

Cancellations of pre-paid bookings

All cancellations must be made in writing via email or online:

Please include your booking details - it is easiest to forward us your original booking confirmation email.

 

Refunds for cancelled pre-paid bookings

• 3 or more days before the event – full refund. Once your booking has been cancelled, the amount will be refunded back onto the same card used to make the booking within 5 business days.

• 7 – 72 hours before the event – the pre-paid amount will be retained by the Cafe and made available for use  within three months of the event.

• Within 72 hours and the time of the event or failure to attend – no refunds will be given

 

 

Responsible Service of Alcohol

In accordance with legislation, alcoholic beverages will not be served to persons under the age of 18 years, or to any person considered to be intoxicated. Serengeti Cafe and its staff reserve the right in our absolute discretion to exclude or remove any persons from the event or the our premises without liability.